Quality Management stories - Page 4

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the ‘Kyocera philosophy’.

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.

The new products and partnerships are designed to bring new levels of manufacturing predictability and quality to customers scaling to full production.

The data centre developer and operator says the issue is to fuel for 'continued rapid growth' in a region that continues to attract international investment.

Applitools launches Ultrafast Visual Grid, an AI-powered testing platform, aiming to revolutionise app quality assurance with low-code, ultrafast capabilities.

Choosing the right data centre for your hybrid IT strategy can ensure agility, flexibility, and security. Why AIMS Data Center in Malaysia leads the charge.

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

Transforming to a data-driven culture requires participation from all levels of a business, not just the top, says new research.

The Commerce Commission has released a paper outlining how it will go about approaching service quality management of telecommunications providers.

DX fails without strategy, despite tech focus, with stakeholder buy-in & cultural change key in global markets.

73 of 75 inspected subcontractors found to be in breach of minimum employment standards, which could have ramifications across the channel.

Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.

Verint transforms customer experience in APAC with its high-demand AQM software, enabling telcos to simplify quality management through advanced AI solutions.

The company says the opportunity to employ an 'experienced consulting leader' has come about as a result of the M-Power acquisition.

Sansec, which is headquartered in Beijing, China, says it is committed to information security solutions & services based on cryptographic technology.

UK startup IP House has officially opened its doors for business with a high-spec data centre located on the fringes of London's financial district.

Global spending on AI systems is projected to hit USD $19.1 billion in 2018, up 54.2%, as per IDC. Retail to lead, surpassing banking.