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Genesys appoints Olivier Jouve as new Chief Product Officer
Unified Communications

Genesys appoints Olivier Jouve as new Chief Product Officer

Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022
Exclusive: NICE brings AI solutions to the CX market
Unified Communications

Exclusive: NICE brings AI solutions to the CX market

NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.

By Mitchell Hageman • 4 min read • Thu, 8th Dec 2022
Telstra announces Private Cloud expansion in Melbourne
Private Cloud

Telstra announces Private Cloud expansion in Melbourne

Telstra has expanded its Private Cloud in Melbourne as an additional availability zone, which became accessible at the end of November.

By Zach Thompson • 3 min read • Mon, 5th Dec 2022
Genesys named cloud contact centre leader by Frost & Sullivan
Unified Communications

Genesys named cloud contact centre leader by Frost & Sullivan

Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.

By Catherine Knowles • 3 min read • Wed, 30th Nov 2022
OVHcloud is a major public cloud infrastructure player: IDC
Public Cloud

OVHcloud is a major public cloud infrastructure player: IDC

The IDC MarketScape report called out OVHcloud's attractive and transparent pricing model and its valuable service adjacency.

By Gaurav Sharma • 3 min read • Wed, 30th Nov 2022
How data fabrics weave a new advantage for insights
Data Analytics

How data fabrics weave a new advantage for insights

Data fabrics are gaining popularity as the top strategic technology trend for 2022, helping businesses manage data-driven insights across all environments.

By Lori Witzel • 5 min read • Wed, 30th Nov 2022
Customer engagement platform MoEngage gains entry in ANZ
Platform-as-a-Service

Customer engagement platform MoEngage gains entry in ANZ

MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.

By Gaurav Sharma • 4 min read • Fri, 25th Nov 2022
How a good SD-WAN solution offers robust edge security
Unified Communications

How a good SD-WAN solution offers robust edge security

Organisations embracing digital transformation must prioritize cybersecurity measures as networks expand. Secure SD-WAN solutions offer enhanced protection.

By Corne Mare • 4 min read • Thu, 24th Nov 2022
Ping leads in identity and access management, says Forrester
Software-as-a-Service

Ping leads in identity and access management, says Forrester

Ping Identity, the intelligent identity solution, has been named a leader in the Forrester Wave: Customer Identity and Access Management, Q4 2022.

By Gaurav Sharma • 3 min read • Thu, 24th Nov 2022
Data Theorem partners with AppOmni to extend SaaS security
Software-as-a-Service

Data Theorem partners with AppOmni to extend SaaS security

Data Theorem partners with AppOmni to offer coordinated application security posture management for organisations using SaaS applications and APIs.

By Catherine Knowles • 3 min read • Wed, 23rd Nov 2022
Forrester: Investment in CDPs continuing to increase
Data Analytics

Forrester: Investment in CDPs continuing to increase

Marketers in APAC are navigating a brand new world when it comes to CDPs, according to new research from Forrester.

By Mitchell Hageman • 2 min read • Mon, 21st Nov 2022
New marketing team appointments at CellPoint Digital
DevOps

New marketing team appointments at CellPoint Digital

CellPoint expands into new verticals with new marketing team. Kim Hansen, Michael Svendsen, and Basim Reza join the company.

By Mitchell Hageman • 2 min read • Fri, 18th Nov 2022
2023 Trends: Future proof your loyalty program with a data-driven strategy
Data Analytics

2023 Trends: Future proof your loyalty program with a data-driven strategy

Loyalty programs are crucial for travel, hospitality, and quick-serve brands. But why are so many getting it wrong?.

By Billy Loizou • 4 min read • Mon, 14th Nov 2022
Lumen launches its first edge computing solution in APAC
Digital Transformation

Lumen launches its first edge computing solution in APAC

Businesses can significantly reduce latency and maximise security and performance with Lumen Edge Bare Metal services.

By Gaurav Sharma • 3 min read • Fri, 11th Nov 2022
BlackLine releases several innovations for F&A leaders
Fintech

BlackLine releases several innovations for F&A leaders

BlackLine has announced the BlackLine Accounting Studio, a platform designed to transform and modernise Finance and Accounting operations.

By Catherine Knowles • 4 min read • Thu, 10th Nov 2022
TIBCO has been named a Leader in 2022 GigaOm Radar report
Virtualisation

TIBCO has been named a Leader in 2022 GigaOm Radar report

TIBCO has been named a Leader in the 2022 GigaOm Radar for Data Virtualization: Enterprise Vendors for its Data Virtualisation application.

By Zach Thompson • 3 min read • Mon, 7th Nov 2022
HireVue appoints Patrick Morrissey as Chief Growth Officer
Data Science

HireVue appoints Patrick Morrissey as Chief Growth Officer

HireVue has appointed Patrick Morrissey as Chief Growth Officer & Amanda Hahn as Chief Marketing Officer to drive innovation in talent acquisition.

By Zach Thompson • 2 min read • Fri, 4th Nov 2022
Forrester recognises WalkMe as a Leader in new report
Leadership

Forrester recognises WalkMe as a Leader in new report

Forrester Research has named WalkMe as a Leader in The Forrester New Wave: Digital Adoption Platforms, Q4 2022.

By Zach Thompson • 3 min read • Fri, 4th Nov 2022