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Hackers have evolved since COVID-19 but have cyber-defences kept pace?
Malware

Hackers have evolved since COVID-19 but have cyber-defences kept pace?

It is critical to understand how effective each security product is in stopping the new tactics that the hackers have been using since COVID-19.

By Greg Wyman • 3 min read • Thu, 7th Oct 2021
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Customer Relationship Management

The foundations of a modern data-driven organisation: Obtaining a clear view of the customer

The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

By Daniel Hand • 3 min read • Wed, 6th Oct 2021
Data center infrastructure management – IT's resource gamechanger?
Opinion

Data center infrastructure management – IT's resource gamechanger?

Organizations adopt data center infrastructure management (DCIM) practices to improve efficiencies and save energy and management overheads.

By Ian Shearer • 4 min read • Wed, 6th Oct 2021
5G is a backup connectivity breakthrough
Unified Communications

5G is a backup connectivity breakthrough

While most of the public discussion of 5G is for primary connectivity, businesses are far more interested in its potential to act as a failover option.

By Oshadha Ranaweera • 5 min read • Wed, 6th Oct 2021
Anatomy of a supply chain attack: how to accelerate incident response and threat hunting
Supply Chain

Anatomy of a supply chain attack: how to accelerate incident response and threat hunting

Supply chain attacks show no sign of slowing down. But the right combination of platforms can help organisations get ahead of the threat.

By Anthony Stitt • 4 min read • Tue, 5th Oct 2021
From cloud competent to competitive advantage: how businesses can unlock cloud's true potential
Artificial Intelligence

From cloud competent to competitive advantage: how businesses can unlock cloud's true potential

Many enterprises are fast-tracking cloud adoption as it offers the computing power required to harness AI - which allows businesses to improve performance.

By Ashok Mysore • 4 min read • Tue, 5th Oct 2021
Why government departments must find the right SAP S/4HANA cloud migration approach
SAP

Why government departments must find the right SAP S/4HANA cloud migration approach

The right migration approach can have lasting benefits for government departments, writes SNP managing director for ANZ Brent Paterson.

By Brent Paterson • 3 min read • Fri, 1st Oct 2021
Where should zero trust end?
Malware

Where should zero trust end?

With the push to zero trust, we have a rare opportunity to fix today's pressing cybersecurity issues and build a better model of thinking about cybersecurity.

By Daniel Lai • 4 min read • Fri, 1st Oct 2021
The importance of anticipatory design in mobile banking
Customer Relationship Management

The importance of anticipatory design in mobile banking

Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.

By Adam Flesch • 4 min read • Fri, 1st Oct 2021
Email: Still the number one threat vector
Phishing

Email: Still the number one threat vector

Just as cyber-criminals are ever honing their methods to increase their chances of success, so must security teams.

By Resident CISO for APAC • 4 min read • Wed, 29th Sep 2021
How open ecosystem, card-linked loyalty programs are changing Australian retail
Customer Relationship Management

How open ecosystem, card-linked loyalty programs are changing Australian retail

As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.

By Cary Lockwood • 3 min read • Wed, 29th Sep 2021
Unlocking the power of Kubernetes through observability
Virtualisation

Unlocking the power of Kubernetes through observability

The tech industry sees the value and potential of using Kubernetes, but its full potential is being held back by a lack of observability.

By Michael Fleshman • 4 min read • Wed, 29th Sep 2021
Why phishing is a bigger threat than ransomware
Malware

Why phishing is a bigger threat than ransomware

Preventing today's increasingly dynamic phishing attempts requires next-generation 'on-device' web security that can block phishing sites.

By Jonathan Andresen • 3 min read • Tue, 28th Sep 2021
The network effect and the search for resilient email security
Email Security

The network effect and the search for resilient email security

Not only is email everywhere, but it is 'built-in' to our lives as a required mode of communication for too many activities to name.

By Graeme Slogrove • 5 min read • Tue, 28th Sep 2021
Data: the key to unlocking loyalty success
Marketing Technologies

Data: the key to unlocking loyalty success

Effective customer relationship leaders understand how to grow customer relationships by leveraging customer data to glean valuable behavioural insights.

By Billy Loizou • 5 min read • Mon, 27th Sep 2021
How data analytics and the food industry is becoming the perfect blend
Data Analytics

How data analytics and the food industry is becoming the perfect blend

Providing more personalised shopping experiences through customer loyalty initiatives will ultimately benefit the customer.

By Amir Orad and Andrew Feigenson • 4 min read • Mon, 27th Sep 2021
Competitive talent markets are a technology problem
Data Science

Competitive talent markets are a technology problem

Instead of seeing the next few months as a pot-luck, data science and technology should be utilised to pick apart what exactly organisations need to grow.

By Rudy Crous • 3 min read • Mon, 27th Sep 2021
A case for public-private partnerships in technology infrastructure for government
Health Technologies

A case for public-private partnerships in technology infrastructure for government

With more governments setting technology-enabled goals, the timing seems to be right to apply the principles of PPP for network infrastructure.

By Pat Devlin • 5 min read • Fri, 24th Sep 2021
Transforming contact centres with a digital-first customer experience strategy
Customer Relationship Management

Transforming contact centres with a digital-first customer experience strategy

Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.

By Rod Lester • 3 min read • Fri, 24th Sep 2021