Online shopping stories
Agentic commerce and the evolution of retail purchase behaviour
Yesterday
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digital transformation
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cx
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personalisation
Retail shifts as AI agents move from recommending products to completing purchases, forcing brands to make catalogues legible to machine buyers.
How to find a gift that feels personal this Mother's Day
Yesterday
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personalisation
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online shopping
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mother's day
Mother's Day shoppers are being urged to think beyond convenience and choose presents that reflect memories, personality and genuine appreciation.
American Express launches AI commerce kit & protection
Yesterday
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fintech
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commerce systems
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iam
American Express adds AI agent safeguards and purchase protection as it opens a developer kit for software-led buying.
Australian skincare founder hit by chargeback scams
2 days ago
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data protection
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martech
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physical security
Sydney skincare founder says chargeback scams have stripped tens of thousands from her AUD $500,000-a-year brand as fraud pressure builds.
AI skincare searches surge as consumers seek guidance
Last week
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martech
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personalisation
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cdp
AI skincare searches jump 2,647% as Fresha says beauty buyers are turning to image analysis, smart devices and app-led routines for guidance.
Shoppers turn against AI social content, survey finds
Last week
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cx
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martech
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partner programmes
Shoppers increasingly prefer human-led social posts over AI-generated material, with Gen Z driving brands towards micro-influencers and niche creators.
Retail websites worst for accessibility, report finds
Last week
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cx
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martech
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risk & compliance
Shopping sites top accessibility failure list as WebAIM finds 71 errors per page and disabled users struggle to complete purchases.
Superdry appoints Verde Digital to boost organic search
Last week
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digital transformation
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martech
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partner programmes
Superdry & Co turns to Verde Digital for SEO and AI search support as the rebranded retailer targets broader fashion discovery worldwide.
Australians fear identity theft as online fraud rises
Last week
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surveillance
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digital transformation
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cx
Australians wary of AI fraud checks as Experian data shows 56% have faced online scams or identity theft, with millennials hit hardest.
Megantic warns retailers on AI search risk in APAC
Last week
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cx
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martech
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commerce systems
Megantic and Shopify APAC warn Australian retailers to overhaul product data and site structure as AI shopping tools reshape discovery.
Rithum appoints Mausam Bhatt as Chief Product Officer
Last week
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data analytics
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digital transformation
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martech
Rithum brings in former Realtor.com executive Mausam Bhatt to steer product strategy as it ramps up AI-led tools and automation across its platform.
How smarter hosting choices are influencing online retail performance
Last week
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data protection
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digital transformation
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cx
Smarter hosting choices are becoming a key edge for Australian online retailers, as speed, stability and scalability shape sales and customer trust.
Visa says AI agents may soon negotiate business deals
Last week
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digital transformation
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fintech
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cx
Businesses warm to AI agents haggling over deals, but consumers remain wary of handing software full control of spending.
Click Frenzy & Power Retail enter liquidation
This month
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digital transformation
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e-commerce
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marketing
Receivers take control of Click Frenzy and Power Retail as both businesses keep trading while options are reviewed under liquidation.
Australia Post buys Rendr to speed same-day delivery
This month
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digital transformation
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cx
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martech
Australia Post expands same-day delivery reach to nearly 90% of Australians after acquiring Rendr, adding evening and weekend windows.
AI shopping to boost Australia's retail centre leaders
Last month
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cx
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martech
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data privacy
AI shopping is set to deepen the divide between Australia's strongest retail centres and routine-focused malls, JLL says, as AUD $14 billion in deals draws investors.
Australians split shopping across retailers to chase value
Last month
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cx
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martech
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ai
Households under cost pressure are spreading purchases across multiple outlets, while promotions, online research and store visits shape buying decisions.
APAC cybercrime rises 12% as synthetic fraud surges
Last month
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gaming
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biometrics
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cx
APAC cybercrime climbs as synthetic identity fraud accelerates, with desktop-browser attacks, login pressure and bot activity fuelling losses.
OpenAI adds shopping tools to ChatGPT with visual discovery
Last month
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martech
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personalisation
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cdp
OpenAI is turning ChatGPT into a visual shopping hub, adding side‑by‑side comparisons and richer merchant data for in-chat product discovery.
TikTok Shop adds Bazaarvoice reviews to product pages
Last month
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cx
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martech
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e-commerce
TikTok Shop and Bazaarvoice link up to push verified customer feedback, photos and videos onto product pages as US sales surge.