New Zealand Telecommunications Forum (TCF) stories
Commerce Commission releases draft report on telco dispute scheme
Wed, 1st Sep 2021
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uc
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commerce commission
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tcf
The number of complaints received by the Telecommunications Dispute Resolution Scheme has grown on average by 14% year on year.
The Commerce Commission warns telcos over unclear marketing
Thu, 12th Aug 2021
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uc
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chorus
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commerce commission
The Commerce Commission urgently seeks views on proposed marketing principles to reduce consumer confusion about alternative technology.
NZ telco industry welcomes ComCom review into dispute resolution scheme
Wed, 28th Apr 2021
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uc
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commerce commission
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tcf
New Zealand telcos back Commerce Commission's review into the Telecomms Dispute Resolution Scheme, says NZ Telecommunications Forum.
NZ telco industry welcomes ComCom 111 Contact Code
Wed, 18th Nov 2020
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uc
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wireless networks
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cloud services
The telecommunications industry is committed to ensuring vulnerable customers can continue to access emergency services.
COVID-19 highlighted the importance of NZ's telecommunications networks -TCF
Fri, 7th Aug 2020
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uc
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tcf
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mobile plan
New Zealand's telecommunications networks will drive the post-COVID rebuild, says the New Zealand Telecommunications Forum.
Vodafone, Spark, 2degrees condemn cell site attacks
Tue, 19th May 2020
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tcf
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2degrees
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vodafone
Vodafone, Spark, and 2degrees are urging communities to help stop arson attacks on cell sites, warning of severe impacts on connectivity and safety in Auckland.
Vodafone opens Essential Connectivity Hubs during COVID-19 lockdown
Tue, 31st Mar 2020
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uc
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tcf
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vodafone
Vodafone New Zealand has opened 45 stores this week to support New Zealanders with essential services during the COVID-19 lockdown period.
NZ telcos to provide essential repair services using 'no contact' model
Thu, 26th Mar 2020
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uc
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supply chain
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tcf
New Zealand telcos to offer essential modem and phone repairs via 'no-contact' collection as lockdown starts, ensuring connectivity during alert level four.
Check your home network: Demand will congest internet during COVID-19 lockdown
Tue, 24th Mar 2020
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uc
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e-learning
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hybrid & remote work
Kiwis are urged to prepare home networks for potential congestion as data demand is set to surge during New Zealand's COVID-19 lockdown.
NZ telcos preparing to keep up with extra demand over coronavirus self isolation
Tue, 17th Mar 2020
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uc
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tcf
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covid-19
New Zealand's telco industry is confident it can handle the increased demand as more people work from home amid the COVID-19 outbreak.
NZ Telco Forum responds to ComCom report complaint numbers
Thu, 29th Nov 2018
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commerce commission
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tcf
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telcos
Earlier this week, a Commerce Commission report stated that telecommunications had the most complaints of any industry - the TCF isn't convinced.
NZ telcos toughen their stance against scam calls and emails
Tue, 24th Apr 2018
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email security
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cybersecurity
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scams
The New Zealand Telecommunications Forum has released a draft Scam Calling Prevention Code to standardise processes and combat scam calls across major telcos.
NZ telco industry focussed on improving customer service
Mon, 25th Sep 2017
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crm
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martech
The New Zealand telecommunications sector is actively addressing customer service gaps through a series of initiatives led by the Telecommunications Forum.
BANNED: NZ telcos to blacklist Samsung Galaxy Note7 from all mobile networks
Fri, 4th Nov 2016
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samsung
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tcf
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samsung note
The New Zealand Telecommunications Industry has now blacklisted the Samsung Galaxy Note7 from all mobile networks, starting from November 18.
NZ telco industry 'world class' despite increasing levels of complaints
Mon, 17th Oct 2016
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uc
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tcf
Complaints about the New Zealand telecommunications industry are rising, but it still provides top-notch service, says the NZ Telecommunications Forum.
TCF welcomes ComCom telco report
Mon, 30th May 2016
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uc
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commerce commission
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tcf
NZ Telecommunications Forum praises ComCom report highlighting Kiwis' access to world-class, affordable telco services.
InternetNZ chief praises NZ telco sector
Thu, 11th Feb 2016
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uc
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tcf
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internetnz
InternetNZ is welcoming the results of a NZTF report, saying it is a stocktake of the positive story NZ has to tell in telecommunications.
New guidelines for telecommunications wiring
Wed, 21st Oct 2015
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wireless networks
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cloud services
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wifi
The New Zealand Telecommunications Forum has issued new guidelines to enhance in-home telecom wiring, adapting to the surge in digital services and data usage.
Mobile phone blacklist turns one
Mon, 15th Dec 2014
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uc
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tcf
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vodafone
NZ marks a year of deterring phone theft with a successful handset blacklist, now blocking over 32,000 stolen mobiles nationwide.
Mobile number 'ports' to hit 500,000
Thu, 29th Mar 2012
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uc
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tcf
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vodafone
Over half a million telecom users are set to port their mobile numbers by April, with 2degrees capturing the majority.