TechDay Australia - Australia's technology news network

LINE stories

Ai contact center multichannel voice and messaging automation scene

8x8 sees AI customer interactions surge across voice, chat

Thu, 5th Feb 2026
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uc
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data protection
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digital transformation
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Illustration busy call center customer support agents ai digital communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
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Braze unveils AI enhancements for personalised marketing experiences

Thu, 26th Sep 2024
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martech
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personalisation
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cdp
Braze launched AI-driven tools, including Project Catalyst and enhanced BrazeAI assistants, to revolutionise personalised marketing through advanced data usage.
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Salesforce enhances Service Cloud for unified customer care

Fri, 24th May 2024
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martech
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personalisation
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cdp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
Architechture

Chaos enhances Enscape for Mac to boost 3D visuals in architecture

Mon, 16th Oct 2023
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manufacturing
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construction
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engineering
Chaos bolsters Enscape for Mac, enhancing real-time 3D visualisation tools for architects with links to Archicad and Vectorworks software.
Cybersecurity bug

Japan's LINE launches public bug bounty program with HackerOne

Mon, 18th Nov 2019
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bug bounty
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hackerone
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line
One of the biggest messenger apps in the world invites hackers to proactively report security vulnerabilities to enhance cybersecurity.