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Australian Stories

Kore.ai & A2B Transformation partner to boost AI for Aussie firms
Customer Experience

Kore.ai & A2B Transformation partner to boost AI for Aussie firms

Kore.ai partners with A2B Transformation to boost AI and automation for Australian businesses, integrating conversational AI to elevate digital operating models.

By Tom Raynel • 2 min read • Mon, 20th May 2024

Global Stories

Kore.ai partners with Microsoft to boost enterprise AI adoption
Unified Communications

Kore.ai partners with Microsoft to boost enterprise AI adoption

Kore.ai partners with Microsoft to enhance AI integration, enabling enterprises to deploy AI-driven solutions within Microsoft 365 Copilot, Teams, and Azure.

By Sean Mitchell • 4 min read • Tue, 6th May 2025
Kore.ai unveils agent platform for scalable enterprise AI
AI Agents

Kore.ai unveils agent platform for scalable enterprise AI

Kore.ai has launched its Agent Platform, a cutting-edge infrastructure aimed at enabling businesses to develop and manage autonomous AI applications at scale.

By Melania Watson • 3 min read • Tue, 18th Mar 2025
Kore.ai launches AI platform for enterprise workflow automation
Artificial Intelligence

Kore.ai launches AI platform for enterprise workflow automation

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

By Sean Mitchell • 3 min read • Mon, 24th Feb 2025
Australian report shows shift to AI in customer service
Unified Communications

Australian report shows shift to AI in customer service

Kore.ai's latest reports reveal Australians are embracing AI in customer service, prioritising advanced technology over pay and valuing efficiency and accuracy.

By Sean Mitchell • 3 min read • Mon, 9th Dec 2024
Kore.ai launches GALE to simplify enterprise AI application development
Generative AI

Kore.ai launches GALE to simplify enterprise AI application development

Kore.ai unveils GALE, a groundbreaking Generative AI and LLM platform designed to revolutionise enterprise productivity and innovation through rapid AI application development.

By Imee Dequito • 3 min read • Wed, 18th Sep 2024
Kore.ai AI solutions now available on AWS Marketplace
Marketing Technologies

Kore.ai AI solutions now available on AWS Marketplace

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

By Kaleah Salmon • 3 min read • Fri, 6th Sep 2024
Kore.ai launches XO Express platform for AI chatbots & centres
Unified Communications

Kore.ai launches XO Express platform for AI chatbots & centres

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
Four ways AI can boost contact centre agent performance and improve customer service
Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024
Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Marketing Technologies

Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ

Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.

By Imee Dequito • 3 min read • Tue, 25th Jun 2024
Kore.ai named leader in Forrester Wave for conversational AI
Unified Communications

Kore.ai named leader in Forrester Wave for conversational AI

Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.

By Catherine Knowles • 3 min read • Tue, 21st May 2024
Kore.ai research finds AI preference among contact centre agents & consumers
Unified Communications

Kore.ai research finds AI preference among contact centre agents & consumers

New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

By Tom Raynel • 3 min read • Wed, 8th May 2024
Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand
Customer Experience

Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand

Kore.ai appoints industry veteran Paul Rilstone as Vice President for Australia and New Zealand, aiming to boost its presence and accelerate growth in the region.

By Imee Dequito • 2 min read • Wed, 24th Apr 2024
Kore.ai unveils enhanced AI platform to optimise business interactions
Customer Experience

Kore.ai unveils enhanced AI platform to optimise business interactions

Kore.ai revolutionises AI technology with Experience Optimisation Platform Version 11.0, intensifying automation capabilities to support faster, value-driven business interactions.

By Tom Raynel • 2 min read • Mon, 22nd Apr 2024
Kore.ai secures $150 million for AI expansion & innovation
Financial institutions

Kore.ai secures $150 million for AI expansion & innovation

Advanced AI tech leader Kore.ai raises $132 million in Series D funding, facilitated by FTV Capital and existing investors, aiming to boost market expansion and AI innovation.

By Catherine Knowles • 3 min read • Wed, 31st Jan 2024
Kore.ai appoints DK Sharma as President & COO
Unified Communications

Kore.ai appoints DK Sharma as President & COO

Kore.ai appoints Devendra Kumar Sharma as President and COO, bringing 30 years of industry expertise to the enterprise conversational AI leader.

By Imee Dequito • 3 min read • Wed, 23rd Aug 2023

Stories from Other Regions

Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Customer Experience

Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023