Insurance stories

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

A report reveals New Zealand enjoyed a rare year of minimal natural disasters in 2024, with insured losses plummeting to nearly zero from AUD $3.6 billion in 2023.

Macquarie Cloud Services has achieved Titanium status from Dell Technologies, highlighting its expertise and commitment to innovative cloud solutions.

The rapid rise of artificial intelligence is straining data infrastructures in the banking sector, revealing critical challenges in security and data quality.

Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

Research by Forrester reveals that insurers are focusing on driving growth and improving customer experience through AI investment and system modernisation by 2025.

A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.

WTW has launched Radar Vision, an AI-driven monitoring tool for insurers, aimed at enhancing business performance and growth in the insurance sector.

A Fastly study reveals 93% of organisations have updated policies to protect CISOs from personal liability, though effectiveness remains unclear.

On International Women's Day 2025, the insurance sector is urged to prioritise empathy over policy, focusing on the real human impact on women and caregivers.

QBE Asia has appointed Ronak Shah as Chief Executive Officer of Wholesale Markets Asia, effective 1 March 2025, to strengthen its reinsurance operations across the region.

Celonis has launched four new Process Intelligence Apps in collaboration with partners, aimed at optimising industrial processes and reducing claims leakage.

A recent survey reveals that 79% of insurance executives feel a moral duty to address the USD $1.8 trillion global protection gap, viewing it as a key business opportunity.

Research from Alteryx reveals that while 94% of data analysts see their roles becoming more strategic, 76% still rely on spreadsheets for data tasks.

Regit and DBS Data have joined forces to revolutionise automotive marketing, leveraging extensive vehicle insights to deliver personalised campaigns and support EV adoption.

DAS has launched a tool for near real-time bushfire monitoring, helping organisations quickly identify affected customers and properties during disasters.

UpCover has raised $19 million to expand its digital commercial insurance brokerage, aiming to disrupt Australia's $20 billion market.

A recent study by Gigged.AI reveals a critical AI skills gap in the UK, warning that government policies hinder recruitment essential for future growth.

The BSV Association has appointed Ásgeir Óskarsson as its new Managing Director, bringing over ten years of expertise in finance, insurance, and blockchain.