Digital services stories - Page 6

Despite 90% of Australians being online, many prefer AI tools and peers over government websites, citing trust and ease of use concerns in digital services.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Ramboll outlines a strategic roadmap to achieve net zero carbon and boost sustainability in global data centres amid rising energy demand from AI growth.

Open Banking in Australia could boost the economy by AUD $10 billion annually as consumer data sharing and digital services usage rapidly grow.

Splunk teams with Australian Signals Directorate to integrate cyber intelligence sharing, aiding government and private sectors in boosting cybersecurity and compliance.

Akamai launches Managed Service for API Performance to deliver continuous optimisation and expert support for complex, multicloud API environments worldwide.

Cloud-managed networking is revolutionising enterprise IT, turning networks into strategic assets that boost agility, security, and innovation across businesses.

Granicus has named Karthik Anbalagan to lead its AI innovations, enhancing public sector digital services and citizen engagement across Australia and New Zealand.

Mitsubishi Electric is acquiring Nozomi Networks, an OT cybersecurity firm, for USD $1 billion, aiming to boost global industrial security and innovation.

AI is revolutionising telcos, unlocking vast customer data to deliver personalised services, enhanced billing and seamless digital experiences like never before.

Vertiv has acquired Belgian software firm Waylay to enhance AI-driven monitoring and analytics for power and cooling in global data centres.

Salesforce launches AI tools for public sector and expands in Canberra, enhancing digital services as Australia ranks seventh in global AI readiness.

Victoria partners with AWS in a AUD $20 billion deal to boost cloud infrastructure, AI, and public digital services, accelerating the state's tech transformation.

Granicus has launched its Service Cloud platform in Australia and New Zealand to help councils enhance digital services and boost community engagement.

Digital outages cost Australians AUD $5.3bn annually, eroding trust in telcos, banks and airlines as consumers seek more reliable alternatives.

Alibaba Cloud will provide digital infrastructure for the 2026 Summer Youth Olympic Games in Dakar, the first Olympic event hosted in Africa.

Iron Mountain reports record Q2 revenue of USD $1.7 billion, driven by strong growth in data centre and storage services, boosting full-year 2025 outlook.

Widespread outages have cost Australians AUD $5.3 billion yearly, with 68% losing trust in telecommunications amid rising service disruptions.

Western Australia has launched the VM Online platform, replacing legacy systems to deliver over one million annual property valuations digitally and efficiently.

Victoria Police and Serco have renewed their partnership, freeing over 100,000 hours annually for frontline policing through enhanced non-emergency reporting services.