Customer Support stories
UK lags in workplace AI adoption, survey reveals disparity
This month
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genai
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ai
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misinformation
A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.
Menulog launches AI Assistant to simplify food ordering
This month
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ai
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agentic ai
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menulog
Menulog has launched an AI Assistant in Australia to personalise food orders, recommend meals, and simplify dining choices via chat.
UK businesses lead in AI adoption, outpacing global peers
This month
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digital transformation
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martech
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partner programmes
New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.
HubSpot unveils AI tools to boost UK team productivity
This month
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saas
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digital transformation
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cx
HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.
Exclusive: NetSuite customers take to the stage to discuss game-changing impact
This month
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digital transformation
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collaboration
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productivity
At the SuiteConnect event, CFOs highlighted how NetSuite has revolutionised their operations, transforming chaos into streamlined efficiency and strategic insight.
TP report shows Gen Z prefer interactive communication
This month
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cx
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martech
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digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.
Servers Australia partners with NetApp for sovereign cloud
This month
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storage
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digital transformation
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hpc
Servers Australia has partnered with NetApp to enhance its sovereign cloud services, targeting the rising demand for secure, high-performance IT solutions in Australia.
Report highlights AI's rise & challenges in manufacturing
This month
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edutech
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digital transformation
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ai
TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.
Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Last month
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digital transformation
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mdm
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cx
Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.
Transforming retail; What to consider before deploying AI agents
Last month
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cx
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martech
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personalisation
The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.
Exclusive: How ISMS.online is helping businesses tackle compliance challenges
Last month
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risk & compliance
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data privacy
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ai ethics & governance
ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.
Forterro partners with AWS to enhance cloud ERP solutions
Last month
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paas
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hyperscale
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cloud security
European software provider Forterro has partnered with Amazon Web Services to enhance its cloud ERP solutions, responding to growing demand among midmarket clients.
ANNA Money launches AI tax tool for sole traders and limited companies
Last month
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payment technologies
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tax
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entrepreneur
ANNA Money has launched its new AI-powered tax solution +Taxes, targeting sole traders and limited companies, attracting hundreds of sign-ups in just two weeks.
Smartvisit app to redefine visitor engagement in tourism
Last month
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digital transformation
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apps
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tourism
Smartvisit is set to launch its innovative app designed to transform tourism engagement, enhancing visitor experiences and boosting revenues for operators.
BitTitan expands global operations & MigrationWiz tools
Fri, 28th Feb 2025
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migration
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digital transformation
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sales
BitTitan is ramping up global operations, enhancing its MigrationWiz capabilities and expanding its sales team to better support cloud migrations.
ANZ executives focus on agentic AI to boost productivity
Thu, 27th Feb 2025
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cx
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martech
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hcm
A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.
BlackLine boosts operations with Bangalore office expansion
Wed, 26th Feb 2025
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digital transformation
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engineering
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blackline
BlackLine has expanded its office in Bangalore, adding 50,000 square feet to improve customer support and drive product innovation in India.
Kore.ai launches AI platform for enterprise workflow automation
Mon, 24th Feb 2025
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ai
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agentic ai
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analyst report
Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.
AI boosts work-life balance for US business leaders
Fri, 21st Feb 2025
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ai
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microsoft
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google
A recent report reveals that 61% of US business leaders believe AI is enhancing their work-life balance, with ChatGPT as the preferred tool.
How to reduce order cancellation rates
Thu, 20th Feb 2025
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cx
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martech
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partner programmes
Order cancellations can cost businesses millions; understanding why they happen is crucial. Discover key strategies to reduce these rates and improve customer satisfaction.