Customer Support stories
Bluecurrent & Spark achieve 1 million IoT connections in New Zealand
Bluecurrent and Spark notch up one million IoT connections in NZ for smarter metering, bolstering efficiency and innovation.
Amelia named as leading AI provider in Everest Group AI Top 50
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
Amazon Connect adds Generative AI features to enhance CX
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
dLocal, eSky strengthen partnership for payment solutions
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
Kingston Technology maintains SSD market leadership for the 6th year running
Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
LogRhythm doubles its R&D efforts & support in India
LogRhythm doubles its R&D and customer support in India, in a strategic move to enhance the nation's cyber resilience.
Oracle NetSuite introduces AI-powered Text Enhance boosting productivity
Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.
Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event
Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.
Lightware introduces new USB-C extender Active Optical Cables
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Moonpig & Comms365 partner for logistics facilities communication
Comms365 provides mobile data internet connectivity to e-commerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.
SearchInform expands in MENA with unique information security outsourcing service
SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.
Bitkub Exchange selects Freshworks to boost customer support
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xero integrates GenAI for quicker, precise customer support
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
The importance of conversational AI in contact centres
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
43% of DX Pros lack insight on customer preferences
Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
Neat ramps up channel support and leadership within ANZ
Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.