Customer Support stories

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

Ripjar has secured a majority growth investment from Long Ridge Equity Partners, appointing Tom Obermaier as its new CEO to enhance global operations.

Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.

UK SMEs are divided on using AI versus human expertise in finance, with a significant number embracing tech while valuing human input for complex tasks.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

BlackLine has been honoured with the 2024 ‘Tech Cares’ and ‘Buyer’s Choice’ awards from TrustRadius, recognising its impact on digital finance transformation.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Alcatel-Lucent Enterprise is expanding its secure communication solutions for mission-critical sectors across Australia, New Zealand, and Fiji.

Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.

Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

NinjaOne is now offering its Warranty Tracking feature for free to all MSP customers, alongside free access to its Documentation product for up to three users, aiming to ease technology stack migration and enhance operational efficiency.

Choosing the right cloud ERP vendor is crucial; their reliability can significantly impact your long-term success, not just the software's features.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

Oracle and Microsoft launch Oracle Database@Azure in Australia's Azure East region, meeting rising demand for scalable, secure database solutions alongside strong local adoption.