Customer service stories - Page 7

Boomi's latest global study, sponsored by IFS and conducted by IDC, underscores the urgent need for composability in enterprise software to combat challenges from outdated systems, per 1,000 surveyed execs.

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

Coveo’s 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

Only 32% of UK consumers see AI's potential to enhance customer service, while most are wary of its risks, a CCMA and Odigo study reveals.

HSBC and BNY Mellon join Quantexa's Lighthouse Programme to deploy Q Assist, a context-aware generative AI suite, debuting at London Tech Week to optimise financial services.

NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

Centennial Bank partners with Newgen Software to digitise onboarding, enhancing customer experience with a streamlined, low-code automation solution.

Neo4j and Snowflake reveal an integration to embed graph data science within the Snowflake Data Cloud, enhancing AI and ML insights.

Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.

Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.

Momentum Life has launched QBOT, an AI-powered quality assurance bot by Quanton, to enhance compliance and customer service.

Hitachi partners with Google Cloud to leverage AI technologies, including Vertex AI and Gemini models, enhancing Lumada’s digital transformation capabilities.

Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.

Ansvar teams up with Interactive to modernise their tech stack and bolster security measures, driving enhanced risk management and regulatory compliance.

Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.

Hitachi and Google Cloud join forces in a multi-year partnership to revolutionise enterprise innovation with generative AI, enhancing productivity and software modernisation.

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.