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Customer service Stories - Page 65

Australian Stories

Customer service stories

Australian telco customer complaint numbers hit record low
Unified Communications

Australian telco customer complaint numbers hit record low

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

By Shannon Williams • 3 min read • Thu, 3rd Aug 2023
Australians are resisting the rise of AI in banking
Artificial Intelligence

Australians are resisting the rise of AI in banking

Australians prefer traditional banks over digital-only, in large part due to the ability to speak to a bank teller face-to-face.

By Shannon Williams • 4 min read • Tue, 20th Jun 2023

Global Stories

Customer service stories

BotPenguin unveils advanced AI chatbots for better experience
Unified Communications

BotPenguin unveils advanced AI chatbots for better experience

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

By Gaurav Sharma • 3 min read • Thu, 31st Aug 2023
Channel selection: Essential for a successful customer experience strategy
Unified Communications

Channel selection: Essential for a successful customer experience strategy

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

By Rod Lester • 4 min read • Tue, 29th Aug 2023
Verizon executive joins Quantum-Secure encryption company
Unified Communications

Verizon executive joins Quantum-Secure encryption company

Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.

By Imee Dequito • 3 min read • Thu, 24th Aug 2023
Got It's Agent Copilot to combat AI hallucinations for CX
Digital Transformation

Got It's Agent Copilot to combat AI hallucinations for CX

Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

By Gaurav Sharma • 3 min read • Fri, 11th Aug 2023
Freshworks unveils AI-powered customer service suite
Customer Experience

Freshworks unveils AI-powered customer service suite

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

By Gaurav Sharma • 3 min read • Fri, 4th Aug 2023
Video: 10 Minute IT Jams - Another update from Milestone Systems
Data Analytics

Video: 10 Minute IT Jams - Another update from Milestone Systems

Ash Ramanayake, who is the Country Manager for SPAC at Milestone Systems, joins us today to give us an update on Milestone Systems. .

By Tom Raynel • 5 min read • Fri, 28th Jul 2023
Key factors to look for in a Customer Experience Software
Unified Communications

Key factors to look for in a Customer Experience Software

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

By Rod Lester • 4 min read • Wed, 26th Jul 2023
Ascensos uses Calabrio ONE to save 375 hours a week
Unified Communications

Ascensos uses Calabrio ONE to save 375 hours a week

Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.

By Kaleah Salmon • 3 min read • Mon, 24th Jul 2023
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Unified Communications

Demystifying GPT solutions: to ChatGPT or not to ChatGPT?

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

By Rod Lester • 4 min read • Sun, 16th Jul 2023
New survey explores short term impact of generative AI
Generative AI

New survey explores short term impact of generative AI

Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.

By Catherine Knowles • 3 min read • Thu, 29th Jun 2023
Crocus customer service system blossoms with Freshdesk
Customer Experience

Crocus customer service system blossoms with Freshdesk

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

By Kaleah Salmon • 3 min read • Fri, 16th Jun 2023
NICE launches next big leap of CX platform Enlighten
Unified Communications

NICE launches next big leap of CX platform Enlighten

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

By Shannon Williams • 3 min read • Wed, 7th Jun 2023

Stories from Other Regions

Customer service stories

The five key pillars of exceptional customer contact
Software-as-a-Service

The five key pillars of exceptional customer contact

To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.

By Craig Farley • 6 min read • Fri, 14th Jul 2023
Conversational AI's role in optimising debt collection
Unified Communications

Conversational AI's role in optimising debt collection

By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.

By Joshua Kaiser • 3 min read • Mon, 10th Jul 2023
TCF appoints Barry Jordan as Chair of Telecommunications Dispute Resolution Board
Customer service

TCF appoints Barry Jordan as Chair of Telecommunications Dispute Resolution Board

TCF Telecommunications Dispute Resolution appoints Barry Jordan as chair of new-look board overseeing revamped dispute resolution scheme.

By Imee Dequito • 2 min read • Thu, 29th Jun 2023