Customer service stories - Page 5

A YouGov survey for Salesforce reveals 81% of Australian business leaders prioritise generative AI, with 50% already having clear strategies and 42% developing them.

Middlebank Consulting Group partners with Freterium to offer advanced cloud-based Transportation Management System in Australia and New Zealand, targeting efficiency and cost reductions.

NVIDIA unveils NIM Agent Blueprints, empowering enterprises to create generative AI apps easily. The toolkits, part of the AI Enterprise platform, target sectors from customer service to drug discovery.

Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.

Australian telco Tangerine launches high-speed NBN Fixed Wireless plans in regional areas, offering three pricing tiers to address growing internet demand.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

Dematic has unveiled its Vision Picking Solution in Australia and New Zealand. This HUD tech aims to boost warehouse productivity and supply chain efficiency with real-time data.

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

Aldridge Security’s operations have been revolutionised by Forterro's ERP and Warehouse Management Solution, Orderwise, boosting productivity and customer service.

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.

CD&R and CVC will co-own Epicor, a leader in enterprise SaaS, under a new agreement enhancing SaaS migration and global expansion; financial terms undisclosed.

Yellow.ai has launched Analyze, an AI-powered solution offering detailed insights into customer-bot interactions, reducing ticket volume by 30% and increasing containment rates by 10%.

GoDaddy launches GoDaddy Airo, a generative AI tool for Australian entrepreneurs, aiming to save them 27 hours a month and AUD $7,800 yearly by streamlining online business tasks.

Ernst and Young Australia and Sigma Healthcare have revolutionised supply chain management with SAP IBP, enhancing efficiency, inventory management, and customer service.

PagerDuty launches PagerDuty Advance, a generative AI suite to enhance incident management and efficiency. Digital incidents in Australia surged by 41%, costing over AUD $1 million each.

AI can significantly enhance contact centre performance by providing real-time guidance, sentiment analysis, task automation, and interaction summaries, leading to improved customer service and agent satisfaction.

New Zealanders waste NZD $400 million yearly on unused mobile data. Kiwi Mobile aims to change this with its new Endless plan, charging only for data used.

AI will augment rather than replace UK and US contact centre agents until at least 2026, per Cavell's latest research, despite industry momentum around automation.

Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.