Customer service stories - Page 20

Zoom has integrated its AI Virtual Agent with Zoom Phone, launched Zoom Hub, and enhanced AI tools to streamline meetings and workplace collaboration worldwide.

Wiise celebrated its top ANZ partners at the third annual awards, honouring excellence across 11 categories including innovation and customer service.

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

Asset management leaders from Australia and Asia Pacific reveal AI's role in transforming maintenance, forecasting, rostering and safety across industries.

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Australian banks are racing to fully adopt biometric banking, offering enhanced security and convenience through facial recognition and fingerprint technology.

Mastering work tools-from laptops to AI software-transforms productivity and satisfaction, giving insurance brokers a crucial edge in a digital-first world.

Access4 has launched Ai Amplify, an AI voice assistant on its SASBOSS platform, enhancing call handling and customer engagement for channel partners.

Adrian Smith has been named CEO of PMT Security, aiming to drive growth while maintaining its family-run culture and expanding integrated security solutions.

Real-time data access is essential for AI-driven agility, as Denodo reveals how virtualisation boosts speed and governance in enterprise systems.

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

Melbourne-based Aluminium Industries has tripled its growth after upgrading to the SYSPRO ERP system, boosting efficiency across multiple business divisions.

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

Victoria Police and Serco have renewed their partnership, freeing over 100,000 hours annually for frontline policing through enhanced non-emergency reporting services.

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.