Customer service stories - Page 2
Australian employers prioritise basic over advanced digital skills
This month
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digital transformation
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supply chain & logistics
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ai
A new Indeed analysis reveals that 11.6% of Australian job postings prioritise basic digital skills, overshadowing AI expertise at just 2.2%.
Salesforce unveils Agentforce to revolutionise AI agents
This month
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cx
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martech
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cdp
Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.
FUJIFILM Business Innovation NZ wins Partner of the Year
This month
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digital transformation
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risk & compliance
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productivity
FUJIFILM Business Innovation New Zealand has been awarded 'Partner of the Year' at the 2024 Esker Impact Awards for a decade of transformative automation support.
Sovereign Cloud rebrands to AUCyber, launching AUCloud
Last month
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private cloud
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hcm
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cloud services
Sovereign Cloud has rebranded to AUCyber, launching AUCloud and AUCyber to meet Australia’s evolving digital and security needs.
Nearly half find AI helpful for customer service: study
Last month
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digital transformation
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cx
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martech
Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.
TrueDialog unveils SMS app for Salesforce Marketing Cloud
Last month
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cx
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martech
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cdp
TrueDialog has launched its SMS application for Salesforce Marketing Cloud Engagement, enhancing SMS integration across the Salesforce ecosystem.
Australian banks missing growth opportunity with SMEs
Last month
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cx
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martech
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customer service
A new report reveals Australian banks are missing out on opportunities with SMEs, as only 40% of customers feel positive about their banking providers.
Celonis reveals AgentC to enhance AI with process insight
Last month
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digital transformation
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dei
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supply chain & logistics
Celonis has launched AgentC, a suite of AI agents enhanced with process intelligence, aimed at streamlining enterprise applications and boosting efficiency.
ServiceNow & Rimini Street partner for ERP modernisation
Last month
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digital transformation
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hcm
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rpa
ServiceNow and Rimini Street have teamed up to modernise ERP systems with an AI solution, promising cost-effective upgrades and enhanced innovation.
ABB's Stuart Thompson wins Future of Field Service award
Last month
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cybersecurity
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cleantech
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collaboration
Stuart Thompson of ABB Electrification Service has won a Future of Field Service 2024 Stand Out 50 Award for transforming the business into a USD $1.1 billion success.
Freshworks launches Freddy AI agents for swift deployment
Last month
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uc
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digital transformation
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cx
Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.
Asia Pacific sees AI investment surge to USD $45 billion in 2024
Last month
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genai
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ai
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customer service
New research reveals 43% of organisations in the Asia Pacific plan to boost AI investments by over 20% next year, highlighting a strategic divide.
Diamond Logistics secures loan to expand partner network
Last month
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network infrastructure
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supply chain & logistics
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smb
Diamond Logistics has secured a GBP £1 million loan from Frontier Development Capital to enhance its national network and empower small businesses.
Barriers hinder MarTech's role in fostering customer trust
Last month
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cx
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martech
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personalisation
A report reveals that 91% of marketing professionals believe customer trust is vital, yet barriers prevent MarTech from fully enhancing that trust.
New Zealand banks to launch Confirmation of Payee feature
Last month
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email security
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payment technologies
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scams
New Zealand's banking sector is set to launch a Confirmation of Payee feature to combat payment scams and errors starting November 2024.
Mitel unveils AI-powered communication analysis solution
Last month
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cx
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martech
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genai
Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.
Zendesk unveils AI suite to enhance customer service efficiency
Last month
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.
Teleperformance opens new multilingual hub in Bali
Last month
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uc
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ai
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telco
Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.
Rithum strengthens leadership with key new appointments
Last month
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samsung
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cfo
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customer service
Rithum has appointed Suzin Wold as Chief Marketing Officer and Mike Vantusko as Chief Financial Officer to strengthen its leadership team.
Zendesk unveils AI-powered tools to enhance customer service
Last month
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.