TechDay Australia - Australia's technology news network

Australian Stories

Australian retailers lead in customer service as eyewear excels
Customer Experience

Australian retailers lead in customer service as eyewear excels

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

By Kaleah Salmon • 3 min read • Fri, 21st Nov 2025
AI to handle 60 per cent of Australian customer queries by 2027
Data Protection

AI to handle 60 per cent of Australian customer queries by 2027

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

By Melania Watson • 3 min read • Thu, 20th Nov 2025
Australian seniors overspend on unused home internet features
Unified Communications

Australian seniors overspend on unused home internet features

Many Australian seniors pay for home internet plans with speeds and data beyond their needs, increasing costs despite prioritising affordability.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Employment Hero boosts small business HR support, cuts wait times
Human Capital Management

Employment Hero boosts small business HR support, cuts wait times

Employment Hero enhances HR support for small businesses with real-time tools, cutting wait times from hours to minutes and boosting efficiency.

By Sean Mitchell • 2 min read • Wed, 19th Nov 2025

Global Stories

Avalara wins 2026 Buyer's Choice Award for tax compliance tools
Enterprise Resource Planning

Avalara wins 2026 Buyer's Choice Award for tax compliance tools

Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.

By Melania Watson • 2 min read • Mon, 24th Nov 2025
Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
project44 hits cash flow breakeven as AI-powered growth surges
Supply Chain

project44 hits cash flow breakeven as AI-powered growth surges

project44 grows new annual recurring revenue by over 40% and reaches operational cash flow breakeven amid rapid AI-driven expansion in supply chain solutions.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
Bike Matrix tool boosts Bike24 sales & cuts returns by 10 percent
Customer Experience

Bike Matrix tool boosts Bike24 sales & cuts returns by 10 percent

Bike Matrix's compatibility tool boosted Bike24's sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

By Melvin Hipolito • 4 min read • Thu, 20th Nov 2025
Black Kite unveils AI agent to automate 3rd-party cyber risk
Partner Programmes

Black Kite unveils AI agent to automate 3rd-party cyber risk

Black Kite launches AI Agent to automate third-party cyber risk investigation, reporting and decision-making, boosting efficiency for security teams worldwide.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025

Stories from Other Regions

Canadian firms shift focus from hours to AI for productivity gains
Artificial Intelligence

Canadian firms shift focus from hours to AI for productivity gains

Canadian firms increasingly shift from tracking hours to adopting AI tools, aiming to boost productivity, employee satisfaction, and hybrid work success.

By Melania Watson • 3 min read • Thu, 27th Nov 2025
Boost your business with New Zealand mail solutions
Customer Experience

Boost your business with New Zealand mail solutions

Maintaining accurate, validated addresses is key to smooth New Zealand mail deliveries, cutting costs and boosting customer satisfaction for businesses.

By Edmund Ng • 5 min read • Mon, 24th Nov 2025
How hands-on customer training and technical enablement can boost your bottom line
Robotic Process Automation

How hands-on customer training and technical enablement can boost your bottom line

Hands-on virtual labs are transforming SaaS training, helping customers master complex products faster and boosting adoption, satisfaction and retention.

By Sarah Noe-Danzl • 4 min read • Sat, 22nd Nov 2025
Building intentionality into D2C perishable fulfillment, from cart to doorstep
Customer Experience

Building intentionality into D2C perishable fulfillment, from cart to doorstep

Success in perishable direct-to-consumer fulfilment hinges on intentional planning from cart to doorstep, balancing cost, speed, and customer satisfaction.

By Guy Ironi • 5 min read • Sat, 22nd Nov 2025
UK retailers overconfident in cyber security as risks escalate
Data Protection

UK retailers overconfident in cyber security as risks escalate

Despite 84% confidence in cyber defences, 1 in 5 UK retailers admit they can't prevent attacks as risks rise, causing major operational disruptions.

By Shannon Williams • 3 min read • Thu, 20th Nov 2025
Mutual Benefit Group adopts digital claims payments via One Inc
Digital Transformation

Mutual Benefit Group adopts digital claims payments via One Inc

Mutual Benefit Group has launched One Inc's ClaimsPay platform to offer faster, digital claims payments and expanded vendor choices for 58,000 policyholders.

By Kaleah Salmon • 2 min read • Thu, 20th Nov 2025