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Global Stories

Waave partners with Mint Payments to enhance travel industry payments
Customer Satisfaction

Waave partners with Mint Payments to enhance travel industry payments

Waave partners with Mint Payments to launch real-time account-to-account payments for travel agents in Australia and New Zealand, enhancing payment options and security.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Mitel recognises global partners at annual Next Awards 2024
Unified Communications

Mitel recognises global partners at annual Next Awards 2024

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Paessler achieves ISO 9001 certification for quality excellence
Internet of Things

Paessler achieves ISO 9001 certification for quality excellence

Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.

By Kaleah Salmon • 3 min read • Wed, 29th May 2024
Flight Centre adopts Qualtrics AI to boost customer experience
Customer Experience

Flight Centre adopts Qualtrics AI to boost customer experience

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

By Melania Watson • 3 min read • Tue, 28th May 2024
IoT revolutionises retail with smart sensors & real-time data
Internet of Things

IoT revolutionises retail with smart sensors & real-time data

IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.

By Kaleah Salmon • 3 min read • Tue, 28th May 2024
Turn/River Capital invests in Paessler to fuel global growth
Application Performance Monitoring

Turn/River Capital invests in Paessler to fuel global growth

Turn/River Capital invests in Paessler AG to fuel growth and global expansion of its IT and OT monitoring solutions, marking a significant milestone for the company.

By Catherine Knowles • 3 min read • Mon, 27th May 2024
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Customer Relationship Management

ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

By Catherine Knowles • 3 min read • Mon, 27th May 2024
AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
New report reveals shifting consumer priorities in 2024 retail
Supply Chain

New report reveals shifting consumer priorities in 2024 retail

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024
Forsta debuts Retail HX platform to unify shopping experiences
Marketing Technologies

Forsta debuts Retail HX platform to unify shopping experiences

Forsta's new Retail HX platform aims to revolutionise customer experience for retail giants like Best Buy and eBay, driving unified shopping and boosting revenues.

By Kaleah Salmon • 3 min read • Thu, 16th May 2024
Object First reinforces Partner Program amid rising ransomware threats
Storage

Object First reinforces Partner Program amid rising ransomware threats

Object First fortifies its Partner Programme, introducing new benefits to enhance revenue, customer satisfaction, and backup security amid rising ransomware threats.

By Catherine Knowles • 3 min read • Thu, 16th May 2024
Forsta's Retail HX boosts brand perception, unites CX data
Marketing Technologies

Forsta's Retail HX boosts brand perception, unites CX data

Forsta's research reveals comprehensive CX management significantly enhances brand perceptions and revenue growth.

By Shannon Williams • 3 min read • Wed, 15th May 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
Adyen partners with Cover Genius to enhance payment security
Digital Transformation

Adyen partners with Cover Genius to enhance payment security

Adyen has joined forces with insurtech company, Cover Genius, to boost authorisation rates for online payments and advance transaction security worldwide.

By Tom Raynel • 3 min read • Thu, 9th May 2024
Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Unified Communications

Yellow.ai debuts industry-first Orchestrator LLM in AI customer service

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
UK excels in customer satisfaction & IT service delivery
Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024
Kore.ai research finds AI preference among contact centre agents & consumers
Unified Communications

Kore.ai research finds AI preference among contact centre agents & consumers

New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

By Tom Raynel • 3 min read • Wed, 8th May 2024

Stories from Other Regions

Sunway partners with Rimini Street for digital transformation
Digital Transformation

Sunway partners with Rimini Street for digital transformation

Sunway Group partners with Rimini Street to bolster digital transformation, saving costs and driving AI and customer experience innovations for strategic growth.

By Shannon Williams • 3 min read • Fri, 31st May 2024