Australian Stories

Fujifilm CodeBlue Australia ends extended lock-in contracts

FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024

Global Stories

Fintech

Microblink reports strong 2024 growth in ID verification sector

Microblink has reported robust growth in 2024, buoyed by rising demand for its identity verification solutions and expanded integration on Google Cloud.

By Imee Dequito • 4 min read • Tue, 21st Jan 2025

Unified Communications

Snom showcases the benefits of its SRAPS provisioning tool

Snom has unveiled enhancements to its hosted provisioning service, SRAPS, which simplifies IP phone management for VARs and IT professionals since 2019.

By Sean Mitchell • 2 min read • Fri, 17th Jan 2025

Unified Communications

Specialized cloud infrastructure is a CSP's best friend

Communication service providers are urged to modernise their tech stacks with specialised solutions to enhance customer experience and compete effectively.

By Greg Tilton • 7 min read • Tue, 14th Jan 2025

Software-as-a-Service

Unit4 announces Simon Paris as new CEO

Unit4 has appointed Simon Paris as its new CEO, succeeding Mike Ettling, who will depart at the end of January. Paris aims to build on the company's SaaS success.

By Imee Dequito • 3 min read • Mon, 13th Jan 2025

Customer Experience

Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships

Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.

By Melania Watson • 5 min read • Mon, 13th Jan 2025

Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025

Customer Experience

The rise of returns: making reverse logistics work for your business

As eCommerce thrives, businesses must embrace reverse logistics to meet rising return demands, enhancing customer satisfaction and sustainability efforts.

By George Pecchiar • 5 min read • Wed, 8th Jan 2025

Customer Experience

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024

Customer Experience

ShipStation enhances global shipping with Adobe link-up

ShipStation has deepened its partnership with Adobe Commerce to enhance global shipping options, streamlining order fulfilment for retailers.

By Kaleah Salmon • 2 min read • Mon, 16th Dec 2024

Data Protection

Peak performance in peak season: Leveraging EMM solutions for seamless operations

As the busy festive season heats up, logistics firms are turning to EMM solutions to enhance workforce efficiency and ensure seamless operations.

By Michael Dyson • 4 min read • Fri, 13th Dec 2024

Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024

Stories from Other Regions

Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025

Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025

Supply Chain

UK consumers to return GBP £1.5 billion Christmas gifts

British consumers are set to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting significant challenges for retailers' logistics.

By Catherine Knowles • 3 min read • Wed, 8th Jan 2025

Data Analytics

Access People named Core Leader in Fosway 9-Grid for HR

Access People in Leicestershire has been recognised as a Core Leader in the Fosway 9-GridTM for Cloud HR, reflecting its prominent role in the HR solutions market.

By Catherine Knowles • 3 min read • Wed, 8th Jan 2025

Virtualisation

ControlUp appoints Beau Dolinsky as VP of customer experience

ControlUp has appointed Beau Dolinsky as Vice President of Customer Experience, bolstering its focus on enhancing Digital Employee Experience management.

By Imee Dequito • 2 min read • Tue, 7th Jan 2025

EduTech

N4L report showcases digital achievements in NZ schools

N4L's 2024 Annual Report reveals the company's strides in digital solutions, connecting over 900,000 users across New Zealand's schools and enhancing online safety.

By Kaleah Salmon • 2 min read • Thu, 26th Dec 2024