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Australian Stories

Nib partners with AWS to enhance AI-driven services
Digital Transformation

Nib partners with AWS to enhance AI-driven services

nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.

By Kaleah Salmon • 3 min read • Fri, 21st Mar 2025
Unlock the power of information to innovate enterprise experiences
Digital Transformation

Unlock the power of information to innovate enterprise experiences

In an era where effective data management is vital, businesses must harness best-of-breed solutions to enhance decision-making and customer experiences.

By John Harding • 3 min read • Thu, 20th Mar 2025

Global Stories

BillingPlatform introduces BP Pay for seamless transactions
Software-as-a-Service

BillingPlatform introduces BP Pay for seamless transactions

BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.

By Sean Mitchell • 3 min read • Fri, 28th Mar 2025
Talkdesk launches AI-driven tool to enhance knowledge bases
Generative AI

Talkdesk launches AI-driven tool to enhance knowledge bases

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
UiPath unveils AI-enhanced Test Cloud to boost productivity
DevOps

UiPath unveils AI-enhanced Test Cloud to boost productivity

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

By Melania Watson • 3 min read • Wed, 26th Mar 2025
The way we search has changed - Why haven't websites?
Digital Transformation

The way we search has changed - Why haven't websites?

The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.

By Dvir Hoffman • 5 min read • Wed, 26th Mar 2025
Airwallex partners with Discover to expand payment options
Network Infrastructure

Airwallex partners with Discover to expand payment options

Airwallex has partnered with Discover Global Network to enhance payment options for merchants in key regions, boosting flexibility and reducing cart abandonment.

By Catherine Knowles • 2 min read • Thu, 20th Mar 2025
Unified commerce benchmark reveals retail success factors
Customer Experience

Unified commerce benchmark reveals retail success factors

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
Reimagining eCommerce marketing
Customer Experience

Reimagining eCommerce marketing

Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.

By Dotdigital • 4 min read • Mon, 17th Mar 2025
Thryv Australia wins global award for marketing with purpose
Marketing Technologies

Thryv Australia wins global award for marketing with purpose

Thryv Australia has won the global Marketing with Purpose award at the 2025 Microsoft Advertising Partner Awards, solidifying its role in supporting small businesses.

By Catherine Knowles • 3 min read • Wed, 12th Mar 2025
Manhattan Associates updates platforms for retail efficiency
Digital Transformation

Manhattan Associates updates platforms for retail efficiency

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

By Sean Mitchell • 2 min read • Wed, 12th Mar 2025
Avalara earns spot in G2's 2025 Best Software Awards
Customer Experience

Avalara earns spot in G2's 2025 Best Software Awards

Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.

By Sean Mitchell • 3 min read • Tue, 11th Mar 2025

Stories from Other Regions

AI & automation drive evolution in payroll operations
Human Capital Management

AI & automation drive evolution in payroll operations

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025
Sciative unveils ESOP plan for leadership team expansion
Marketing Technologies

Sciative unveils ESOP plan for leadership team expansion

Sciative Solutions has unveiled an Employee Stock Ownership Plan for its leadership team, aimed at promoting growth and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025
AliExpress celebrates 15 years with UK market focus
Supply Chain

AliExpress celebrates 15 years with UK market focus

AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Hyland appoints Rob Kaloustian as Chief Customer Officer
Artificial Intelligence

Hyland appoints Rob Kaloustian as Chief Customer Officer

Rob Kaloustian has been appointed Chief Customer Officer at Hyland, tasked with enhancing customer success and driving business transformation.

By Melvin Hipolito • 2 min read • Wed, 19th Mar 2025
Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025