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Australian Stories

DriveSavers launches data recovery services in Australia
Storage

DriveSavers launches data recovery services in Australia

DriveSavers has launched its data recovery services in Australia, offering a risk-free evaluation and access to over 40 years of expertise in data recovery.

By Catherine Knowles • 3 min read • Tue, 8th Apr 2025

Global Stories

GoTo Connect AI Receptionist helps firms cut costs & grow
Unified Communications

GoTo Connect AI Receptionist helps firms cut costs & grow

The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.

By Staff Writer • 4 min read • Tue, 29th Apr 2025
Calabrio boosts contact centres with over 70 new AI features
Data Analytics

Calabrio boosts contact centres with over 70 new AI features

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

By Melvin Hipolito • 3 min read • Mon, 28th Apr 2025
Tariff uncertainty doesn't have to stall your international sales
Supply Chain

Tariff uncertainty doesn't have to stall your international sales

Australian retailers urged to future-proof supply chains and embrace tech as US tariffs create uncertainty, with 66% prioritising global expansion despite rising costs.

By Rob Hango-Zada • 5 min read • Wed, 23rd Apr 2025
Ardoq names Brian Zeman Chief Revenue Officer for growth
Software-as-a-Service

Ardoq names Brian Zeman Chief Revenue Officer for growth

Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.

By Melvin Hipolito • 4 min read • Thu, 17th Apr 2025
Ketan Tailor appointed as Barracuda's Chief Customer Officer
Firewalls

Ketan Tailor appointed as Barracuda's Chief Customer Officer

Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.

By Melvin Hipolito • 3 min read • Wed, 16th Apr 2025
ANZ firms prioritise AI but face talent & data issues
Customer Experience

ANZ firms prioritise AI but face talent & data issues

Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.

By Sean Mitchell • 3 min read • Wed, 16th Apr 2025
Ping Identity revitalises partner programme for growth
Unified Communications

Ping Identity revitalises partner programme for growth

Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.

By Sean Mitchell • 2 min read • Fri, 11th Apr 2025
SentinelOne launches Global PartnerOne Program for growth
Data Analytics

SentinelOne launches Global PartnerOne Program for growth

SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.

By Kaleah Salmon • 3 min read • Thu, 10th Apr 2025
Genesys Cloud AI drives a rise in annual revenue in 2025
Unified Communications

Genesys Cloud AI drives a rise in annual revenue in 2025

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
AI hallucinations challenge customer experience strategy
Customer Experience

AI hallucinations challenge customer experience strategy

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

By Melania Watson • 3 min read • Wed, 9th Apr 2025
Empowered contact centre agents crucial for driving CX success
Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025
Neo Space & G\&S SatCom join forces for IFC upgrade
Data Analytics

Neo Space & G\&S SatCom join forces for IFC upgrade

Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.

By Sean Mitchell • 2 min read • Tue, 8th Apr 2025
TCS partners with Paris Marathon to revolutionise race tech
Data Analytics

TCS partners with Paris Marathon to revolutionise race tech

Tata Consultancy Services has partnered with the Schneider Electric Marathon de Paris as its Official AI & Technology Partner for the next three years.

By Sean Mitchell • 3 min read • Wed, 2nd Apr 2025

Stories from Other Regions

HiQi & Ecommpay boost app payments in Portugal & Spain
Fintech

HiQi & Ecommpay boost app payments in Portugal & Spain

HiQi partners with Ecommpay to enhance app payments in Portugal and Spain, enabling faster, compliant top-ups with diverse payment options.

By Kaleah Salmon • 3 min read • Thu, 17th Apr 2025
Exclusive: DBS bets on AI to scale customer-centric banking
Data Analytics

Exclusive: DBS bets on AI to scale customer-centric banking

DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.

By Sean Mitchell • 5 min read • Thu, 17th Apr 2025
Personalshop enhances operations with Ultimo software
Data Analytics

Personalshop enhances operations with Ultimo software

Personalshop has adopted Ultimo enterprise asset management software at its logistics centre in Polling, Austria, enhancing operational efficiency and planning.

By Kaleah Salmon • 3 min read • Mon, 14th Apr 2025