Customer Loyalty stories - Page 3

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

Sendcloud appoints Amelia Scott as CRO to drive growth across Europe. With deep B2B SaaS sales experience, Scott aims to enhance sales efficiency and customer satisfaction.

Australian brands, including July and Hey Bud, are experiencing remarkable growth by adopting Attentive’s mobile marketing, leading to a 125% revenue rise.

As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.

As cost-of-living pressures rise, Australian shoppers are more selective and returns-savvy, making flexible return policies key to retail success, says a new study.

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.

Complaints about fraud and scams hit a six-year high, with more than half involving bank transfers, as cybercriminals target mobile devices, says FOS.

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

Global shopping app installs surged 61% YoY in H1 2024, far exceeding other verticals. Key drivers include retail media networks and mobile wallets, says Adjust.

Trojan Electronics teams up with Kids2 to launch their brands on Tesco’s revamped online marketplace, boosting e-commerce efficiency and expanding reach.

Reboxed unveils ReboxedOS, a platform aiding brands and retailers in embracing circular economy practices through advanced recommerce solutions and sustainability tools.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

Facing an uncertain future, Australian small businesses must embrace strategic financial planning and build strong customer relationships to thrive in 2024.

Cashrewards has acquired Little Birdie, aiming to bolster its cashback platform with advanced product search and price comparison tools in time for Black Friday.