Customer Loyalty stories
Mitel & Talkative enhance AI capabilities in call centres
Last week
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Contact centres in 2025: Balancing AI with human empathy
Last week
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uc
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cx
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
Restive forecasts 2025 retail trends: convenience reigns
Last week
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surveillance
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cx
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martech
Technology consultancy Restive predicts that convenience, personalisation, and sustainability will dominate retail trends in 2025 for both online and physical stores.
Miros raises EUR€6 million to enhance visual search tech
This month
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data analytics
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cx
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martech
Miros has raised EUR €6 million in a pre-Series A funding round to enhance its visual AI technology, aiming to revolutionise online shopping.
Nebula report links social value to business growth
This month
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cx
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dei
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martech
Nebula's latest report reveals that integrating social value into business strategies can significantly boost revenue and enhance brand loyalty.
AI chatbots in Australia need human touch for empathy
This month
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cx
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martech
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personalisation
Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.
Winning customer loyalty is a marathon, not a sprint
This month
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digital transformation
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fintech
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cx
As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.
Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house
Last month
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devops
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cx
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martech
As organisations grapple with the choice between building or buying a loyalty solution, experts highlight eight reasons why deploying ready-made software is often smarter.
Forrester reveals 2025 predictions for banking & insurance
Last month
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data analytics
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cx
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martech
Forrester's 2025 Predictions report reveals banks and insurers face significant transformations in customer experience and tech investments amid evolving trends.
Incubeta partners with Popeyes to boost UK digital strategy
Last month
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cx
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martech
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digital marketing
Incubeta has teamed up with Popeyes to boost the fast-food chain's digital presence in the UK, implementing geo-targeted marketing strategies in key cities.
Kiwis sceptical of AI in local businesses, reports Qualtrics
Last month
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cx
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martech
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personalisation
Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.
Australian consumers distrust AI in customer services
Last month
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cx
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martech
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data privacy
A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.
Marigold unveils AI advancements to boost customer loyalty
Last month
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data analytics
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cx
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martech
Marigold has unveiled an expanded roadmap for its AI platform, aiming to boost customer engagement and loyalty through innovative, human-centred experiences.
Building customer loyalty in a fragmented digital ecosystem
Last month
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data analytics
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cx
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martech
In a fragmented digital ecosystem, brands must adopt omnichannel loyalty strategies to foster deeper connections and meet evolving consumer expectations.
Databricks partners with AWS to enhance AI on Mosaic platform
Last month
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hyperscale
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cx
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martech
Databricks has partnered with Amazon Web Services to boost custom AI model development using AWS Trainium chips, enhancing integration on AWS Marketplace.
Eurosystem reports 580% revenue boost with Cubbit deal
Last month
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storage
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uc
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data protection
Eurosystem has chosen Cubbit's geo-distributed cloud storage, boosting storage services revenue by 580% and enhancing data resilience across Italy.
Zendesk unveils AI solutions to boost customer support
Last month
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cx
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martech
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zendesk
Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.
Sitecore exceeds USD $500 million annual recurring revenue
Last month
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digital transformation
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ecm
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cx
Sitecore has announced it has surpassed USD $500 million in annual recurring revenue for fiscal year 2024, driven by strong demand for its digital experience platform.
Why eCommerce brands need to rethink Black Friday/Cyber Monday
Last month
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cx
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martech
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ecommerce
eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.
Deliver when it matters most: Retention and revenue this peak season
Last month
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cx
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martech
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inflation
As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.