Customer Journey stories - Page 6
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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uc
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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uc
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cx
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martech
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Mon, 23rd Oct 2023
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cx
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martech
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yahoo
Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.
Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
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cx
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martech
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partner programmes
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
Why open banking is leading the way in payment authorisation rates
Mon, 16th Oct 2023
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fintech
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cx
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blockchain
By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.
Bazaarvoice acquires AI driven marketing platform Affable.ai
Wed, 11th Oct 2023
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cx
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martech
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supply chain
Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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data analytics
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cx
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martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Vudoo partners with UTS to develop an AI recommendation engine
Wed, 13th Sep 2023
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saas
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cx
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martech
The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.
The power behind personalised customer journeys
Mon, 4th Sep 2023
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data analytics
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cx
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martech
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
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How unified observability transforms user experiences and business performance
Mon, 4th Sep 2023
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datacentre infrastructure
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cx
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martech
Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
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cx
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martech
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ai
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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martech
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Adobe unveils innovations across Adobe Experience Cloud
Sat, 10th Jun 2023
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ecm
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cx
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martech
Adobe announces the availability of Adobe Product Analytics for enterprise customers and significant enhancements to several other Adobe products.
Manhattan, Google, Zebra benchmark unified commerce retail
Thu, 23rd Mar 2023
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public cloud
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cx
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martech
Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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uc
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cx
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martech
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Video: 10 Minute IT Jams - An update from n3 Hub
Mon, 13th Mar 2023
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data analytics
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cx
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martech
Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.
Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
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cx
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martech
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it automation
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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uc
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data analytics
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cx
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.