Customer Feedback stories - Page 1

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

Qualtrics' Brian Stucki warns Australian firms risk missing out on AUD $2 trillion in AI-driven value due to regulatory uncertainty and executive caution.

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

Avalara has been honoured as a Trusted Seller on TrustRadius, enhancing its reputation for maintaining authentic reviews and up-to-date product details.

EVT has unveiled an AI-driven sentiment analysis tool for its Australian cinemas, enhancing customer feedback processing and improving service quality.

NetSuite is fully integrating AI into its platform, with a focus on user experience, according to Senior Vice President Brian Chess, who champions an AI everywhere approach.

Insiders Technologies has launched GenerAItor, a no-code tool enabling users to develop AI services for document classification and data extraction quickly and efficiently.

Cloudflare has been named a leader in Web Application Firewall solutions by Forrester Research, achieving top scores in 14 key evaluation criteria.

Spinnaker Support has launched Spinnaker Cloud Managed Services, enabling businesses to enhance cloud strategies without abandoning legacy systems.

Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.

Sciative Solutions has revealed that 66% of Gen Z prefer online shopping, highlighting the importance of e-commerce, product quality, and customer reviews.

Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.

Employment Hero has surpassed AUD $250 million in annualised recurring revenue, bolstering its mission to streamline employment processes for over 300,000 global businesses.

One NZ has launched its Satellite TXT service for Samsung Galaxy S25, S23, and S23 Ultra users, aiming to enhance connectivity in mobile blackspots.

Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.