Australian Stories

Australian SMEs rush into AI adoption without clear strategies

Most Australian SMEs adopt AI tools without strategies, risking missed growth opportunities despite urgent investments and competitive pressures.

By Kaleah Salmon • 4 min read • Wed, 20th Aug 2025

Firewalls

The future of Digital Infrastructure in Australia, according to Kinetic IT

Kinetic IT highlights modernisation, security and sustainability as vital for Australia's digital infrastructure amid AI-driven challenges and rising energy needs.

By Sean Mitchell • 5 min read • Tue, 19th Aug 2025

Customer Experience

CommBank partners with OpenAI to boost AI banking innovation

Commonwealth Bank teams up with OpenAI to enhance AI-driven banking, focusing on fraud prevention and personalised services for Australian customers.

By Shannon Williams • 3 min read • Fri, 15th Aug 2025

Artificial Intelligence

AI & new search platforms shift priorities for Australian marketers

AI and new search platforms are prompting Australian marketers to shift focus from keywords to brand visibility across diverse digital and social channels.

By Shannon Williams • 3 min read • Fri, 15th Aug 2025

Network Infrastructure

Commerce.com launches unified brand to lead AI-driven retail

Commerce.com unifies BigCommerce, Feedonomics and Makeswift under one brand, focusing on AI-driven 'agentic commerce' to reshape retail experiences.

By Kaleah Salmon • 4 min read • Thu, 7th Aug 2025

Digital Transformation

Colonial First State expands AI tools to boost service & advice

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

By Kaleah Salmon • 4 min read • Fri, 1st Aug 2025

Global Stories

Generative AI

AI adoption surges among non-graduate workers in global south

A study reveals 65% of entry-level, non-graduate workers in the global south use AI at work, nearly double the rate seen in high-income countries.

By Catherine Knowles • 5 min read • Thu, 21st Aug 2025

Large Language Models

AI bots drive 80% of bot traffic, straining web resources

AI crawlers now account for 80% of bot traffic, with Meta leading, placing huge strain on web resources and raising concerns over data bias and security risks.

By Sean Mitchell • 3 min read • Wed, 20th Aug 2025

EduTech

Exclusive: Adobe's Scott King reveals how AI is driving speed and personalisation

Marketers are harnessing AI and workflow tools to rapidly deliver personalised content, boosting agility amid soaring demand for faster, tailored campaigns.

By Melania Watson • 5 min read • Tue, 19th Aug 2025

Marketing Technologies

AI-driven referrals transform shopping, travel & banking online

AI-driven referrals to US retail, travel, and banking sites have surged over tenfold since July 2024, reshaping online shopping and boosting engagement.

By Sean Mitchell • 6 min read • Tue, 19th Aug 2025

Customer Experience

Agoda launches AI chatbot to boost instant answers for travellers

Agoda introduces the AI-powered Property AMA Bot to provide travellers with instant, accurate hotel information across all its platforms, enhancing booking ease.

By Jed Nykolle Harme • 3 min read • Sat, 16th Aug 2025

Risk & Compliance

Riskified & HUMAN join forces to tackle AI-driven eCommerce risks

Riskified and HUMAN Security partner to help merchants manage rising risks and opportunities from AI-driven eCommerce shopping agents.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025

Digital Transformation

AI at work: Five hard truths every business leader needs to hear

Nearly half of organisations remain in AI pilot phases, highlighting the need for cautious planning and security-focused adoption in 2025.

By JP Browne • 4 min read • Mon, 11th Aug 2025

Hyperscale

Exclusive: CommScope on how AI is boosting data centre infrastructure

AI surges are driving data centres in Australia, Singapore and Ireland to boost power use and connectivity, sparking new demands for sustainability and innovation.

By Melania Watson • 5 min read • Mon, 11th Aug 2025

Document Management

Master of the trade tools: The case for becoming a power user

Mastering work tools-from laptops to AI software-transforms productivity and satisfaction, giving insurance brokers a crucial edge in a digital-first world.

By David Leach • 7 min read • Wed, 6th Aug 2025

Data Loss Prevention

Shadow AI surge heightens enterprise security risks, study finds

Enterprise use of generative AI platforms has surged 50%, with shadow AI posing rising data security risks as unsanctioned apps operate beyond IT control.

By Melania Watson • 5 min read • Wed, 6th Aug 2025

Marketing Technologies

Sensitive data exposure rises with employee use of GenAI tools

A quarter of files and 4.37% of prompts shared with GenAI tools contained sensitive data, raising security risks as employees use more AI applications.

By Jed Nykolle Harme • 4 min read • Sat, 2nd Aug 2025

EduTech

ChatGPT launches study mode to boost learning through guidance

ChatGPT has introduced study mode, guiding learners through material with questions and feedback to boost understanding, not just provide answers.

By Melvin Hipolito • 4 min read • Thu, 31st Jul 2025

Stories from Other Regions

AI Security

Archestra AI raises $3.3m to secure enterprise AI agents

London-based Archestra AI has raised $3.3m to develop secure AI agents linking enterprise data, addressing risks in AI-driven automation with an open-source platform.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025

Unified Communications

AgnesAI hits 20,000 daily users in 3 weeks after launch in Singapore

AgnesAI, a Singapore-developed platform, has exceeded 20,000 daily users within three weeks by enhancing team collaboration with integrated AI tools.

By Kaleah Salmon • 3 min read • Mon, 11th Aug 2025