Australian Stories

Australia marks IT professionals' vital role in AI era

Australia honours IT professionals on National IT Professionals Day, spotlighting their vital role in AI advancement amid skills shortages and rising burnout.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025

Global Stories

Customer Experience

Salesforce & Stripe team up with OpenAI for AI-powered checkout

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

By Jed Nykolle Harme • 4 min read • Thu, 16th Oct 2025

Customer Relationship Management

Salesforce & OpenAI bring advanced agents to ChatGPT

Salesforce and OpenAI expand their partnership, integrating AI and commerce features into ChatGPT to enhance enterprise workflows and customer interactions.

By Jake MacAndrew • 3 min read • Wed, 15th Oct 2025

Digital Transformation

ARC: A framework for successful AI adoption

The ARC framework guides AI success by focusing on acceleration, replacement and creation to build new business value beyond mere automation and hype.

By Mina Mousa • 5 min read • Fri, 10th Oct 2025

Digital Transformation

Hexaware urges unified AI strategy as CX scores continue to fall

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

By Shannon Williams • 3 min read • Thu, 9th Oct 2025

Artificial Intelligence

Canva integrates design tools with ChatGPT for seamless creativity

Canva now integrates its design tools directly within ChatGPT, enabling 700 million users to create and edit visuals through natural language prompts seamlessly.

By Catherine Knowles • 3 min read • Wed, 8th Oct 2025

Marketing Technologies

Brandi AI unveils platform to boost brand presence in AI results

Brandi AI has launched a platform to help brands enhance visibility in AI-generated answers, reshaping digital marketing for the AI-driven buyer journey.

By Sean Mitchell • 3 min read • Wed, 8th Oct 2025

Breach Prevention

Beyond Google: When AI tells your story - A crisis recovery roadmap for C-suite & boards

C-suite leaders must now manage reputations shaped by AI narratives from ChatGPT and others, facing both misinformation and unavoidable truths.

By Dwayne Alexander • 8 min read • Fri, 3rd Oct 2025

Marketing Technologies

AZK Media unveils AI search-focused PR solution for B2B tech

AZK Media launches a PR solution tailored for B2B tech firms to boost visibility in AI-driven search by focusing on third-party endorsements over traditional SEO.

By Melvin Hipolito • 3 min read • Thu, 2nd Oct 2025

Data Analytics

GenAI drives marketing ROI as 85% of teams expand adoption

Over 80% of marketing teams worldwide now use generative AI, with 85% in EMEA reporting strong ROI and expanded adoption planned for 2026.

By Shannon Williams • 3 min read • Wed, 1st Oct 2025

Robotic Process Automation

ManageEngine updates ServiceDesk Plus with flexible AI options

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

By Sean Mitchell • 4 min read • Thu, 25th Sep 2025

Physical Security

Delinea unveils open-source MCP Server to secure AI agent access

Delinea has launched its open-source MCP Server, enabling secure, policy-driven access for AI agents to manage credentials and workflows efficiently.

By Sean Mitchell • 3 min read • Wed, 24th Sep 2025

Advanced Persistent Threat Protection

ShadowLeak exploit exposes ChatGPT users to silent AI data theft

Radware revealed ShadowLeak, a zero-click flaw letting attackers silently steal data from ChatGPT's AI agents on OpenAI servers, risking millions of business users.

By Melvin Hipolito • 4 min read • Fri, 19th Sep 2025

Stories from Other Regions

eCommerce

New Zealanders risk scams as shortcuts drive holiday shopping

New Zealanders risk scams this holiday season by sharing personal data for discounts and shopping via social media, as AI-fuelled frauds rise, Norton warns.

By Sean Mitchell • 4 min read • Fri, 17th Oct 2025

Artificial Intelligence

Social media & AI drive riskier holiday shopping in the UK

Norton reports UK millennials and Gen Z face rising holiday scam risks as 66% take risky steps, driven by growing use of social media and AI in shopping.

By Jed Nykolle Harme • 4 min read • Fri, 17th Oct 2025

Risk & Compliance

OpenAI plans erotica on ChatGPT, sparking UK safety scrutiny

OpenAI plans to allow erotica on ChatGPT, prompting UK safety scrutiny under the Online Safety Act and challenges over age verification and privacy.

By Kaleah Salmon • 4 min read • Thu, 16th Oct 2025

Artificial Intelligence

Graphic design tops New Zealand freelance roles amid AI growth

Graphic design leads New Zealand's freelance jobs despite AI growth, as demand for creatives and tech specialists surges in 2024, says global report.

By Shannon Williams • 4 min read • Wed, 15th Oct 2025

Artificial Intelligence

Ageing developer workforce may hinder UK's AI sector growth

UK's AI growth may stall as ageing developer workforce, with average age 39 and fewer new entrants, risks slowing innovation despite strong investment.

By Sean Mitchell • 4 min read • Tue, 23rd Sep 2025