Call Recording stories
![Story image](../../../../../uploads/story/2024/07/10/preview_Hilary_Oliver__Chief_Customer_Officer__Tollring.webp)
Hilary Oliver promoted to CCO to drive Tollring’s strategy
Wed, 10th Jul 2024
#
martech
#
cx
#
business communications
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
![Story image](../../../../../uploads/story/2024/05/08/preview_img-s1U6FsduEIg6XoCc4hCg27pH.webp)
Tollring launches Record AI, a game-changer in cloud call recording
Wed, 8th May 2024
#
risk & compliance
#
customer service
#
tollring
Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.
![Story image](../../../../../uploads/story/2024/04/15/preview_img-yDEKPAEseqw1h8n2eJjjv7fP.webp)
Access4 unveils Flex solution for Microsoft Teams integration
Mon, 15th Apr 2024
#
uc
#
contact centre
#
voip
Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.
![Story image](../../../../../uploads/story/2024/03/20/preview_img-Xgv2uYyJkRN50Vyb2GvIynr0.webp)
VXT's new AI platform revolutionises communication for law firms
Wed, 20th Mar 2024
#
ai
#
canva
#
feedback
VXT, a rising legal-tech start-up, has launched a pioneering AI-driven communications platform that syncs with practice management software.
![Story image](../../../../../uploads/story/2024/03/19/preview_img-vAbo0f9LIQPVr7KBeYTz76So.webp)
Tollring pairs with PingCo to boost Microsoft ecosystem services
Tue, 19th Mar 2024
#
cx
#
data analytics
#
martech
In a strategic global alliance, data visualisation provider Tollring enhances the Microsoft ecosystem offerings of Australian service provider PingCo with its powerful call analytics and recording services.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-ubYQtIhPxv0w1SlQHWO0IakY.webp)
Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
#
cx
#
martech
#
voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Kzyf6klrUSPnjya7suC1JXwU.webp)
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
#
cx
#
martech
#
customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Ji5SCeLqkveRydEyFw1mqoGC.webp)
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
#
cx
#
martech
#
voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-spBKsiYPV8BouscoxMivz1JJ.webp)
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
#
data analytics
#
cx
#
martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
![Story image](../../../../../uploads/story/2024/02/05/preview_img-YljyMqJrkmEkGDEN4e95ZogC.webp)
Putting all your eggs in one communication basket is never a good idea
Mon, 5th Feb 2024
#
uc
#
crm
#
cx
Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.
![Story image](../../../../../uploads/story/2024/01/22/preview_img-6uPZYQvAHv2owx0oNeKaoPLQ.webp)
UK firms unprepared for 2025 Public Switched Telephone Network shutdown
Mon, 22nd Jan 2024
#
cx
#
martech
#
business continuity
Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.
![Story image](../../../../../uploads/story/2023/12/14/preview_centre.webp)
Tollring to launch AI-powered cloud call recording solution, Record AI
Thu, 14th Dec 2023
#
uc
#
data analytics
#
cx
Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.
![Story image](../../../../../uploads/story/2023/11/30/preview_img-hmESQLyr0JLg3h7X8bt5p2Uw.webp)
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
#
uc
#
hyperscale
#
public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
![Story image](../../../../../uploads/story/2023/11/14/preview_img-ZBcnSaso8x0Dc2GunwUt5Lw2.webp)
HiDock announces world's first ChatGPT-Powered Audio Dock, HiDock H1
Tue, 14th Nov 2023
#
productivity
#
kickstarter
#
bluetooth
HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.
![Story image](../../../../../uploads/story/2023/10/13/preview_GettyImages-1386902271.webp)
IoW NHS Trust selects new telephony and communications solution
Fri, 13th Oct 2023
#
uc
#
hybrid cloud
#
hybrid & remote work
The new Cisco-powered sovereign UC telephony service will deliver the flexibility and robustness needed to adopt new hybrid working practices.
![Story image](../../../../../uploads/story/2023/10/11/preview_GettyImages-1479317006.webp)
Dubber and Alianza elevate cloud communications for CSPs
Wed, 11th Oct 2023
#
service provider
#
conversational ai
#
dubber
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
![Story image](../../../../../uploads/story/2023/09/27/preview_GettyImages-1174262835.webp)
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
#
uc
#
cx
#
martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.
![Story image](../../../../../uploads/story/2023/09/22/preview_GettyImages-1489404070.webp)
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
#
cx
#
martech
#
workforce management
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.
![Story image](../../../../../uploads/story/2023/07/07/preview_GettyImages-1196912050.webp)
Channel UC enhances Microsoft Teams with Tollring’s Analytics 365
Fri, 7th Jul 2023
#
uc
#
data analytics
#
hybrid & remote work
Analytics 365 from Tollring makes it easy for businesses to understand their people and customers using Microsoft Teams.
![Story image](../../../../../uploads/story/2023/05/24/preview_GettyImages-1127997676.webp)
Are your communications just good enough or great?
Thu, 25th May 2023
#
uc
#
crm
#
voip
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.