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Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026
Workday appoints Yen Yen Tan to steer Southeast Asia AI
Software-as-a-Service

Workday appoints Yen Yen Tan to steer Southeast Asia AI

Workday names veteran tech leader Yen Yen Tan to its Asia-Pacific advisory board to sharpen its AI and cloud push in Southeast Asia.

By Mark Tarre • 3 min read • Mon, 23rd Feb 2026
Compression, redistribution and friction: Three ways AI is shifting lawyers from 'performers' to 'producers'
DevOps

Compression, redistribution and friction: Three ways AI is shifting lawyers from 'performers' to 'producers'

AI is speeding legal work, shifting risk upward and forcing lawyers to move from hands-on performers to orchestrators of judgement and control.

By Jamie Ng • 6 min read • Mon, 23rd Feb 2026
Synechron teams with Cognition to bring Devin into banks
DevOps

Synechron teams with Cognition to bring Devin into banks

Synechron partners with Cognition to embed AI engineer Devin in bank modernisation work, targeting faster upgrades and legacy code overhauls.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
Distributors gain clout in shaping cloud & AI sales
Robotics

Distributors gain clout in shaping cloud & AI sales

Global distributors, steering USD $180 billion in tech sales, are recasting how cloud and AI reach customers via platforms and new partners.

By Mark Tarre • 4 min read • Fri, 20th Feb 2026
RingCentral taps OpenAI to power live AI voice calls
Unified Communications

RingCentral taps OpenAI to power live AI voice calls

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
Ataccama named Leader in 2026 Gartner data quality MQ
Data Analytics

Ataccama named Leader in 2026 Gartner data quality MQ

Ataccama named a Leader in Gartner's 2026 Magic Quadrant for augmented data quality, topping the Completeness of Vision axis.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Finance AI stuck in risky mid-maturity 'AI middle'
Manufacturing

Finance AI stuck in risky mid-maturity 'AI middle'

Finance leaders warn of a risky 'AI middle' as many firms stall between pilots and governed, audit-ready use of automation in core workflows.

By Karen Joy Bacudo • 4 min read • Fri, 20th Feb 2026
8x8 unveils Smart Assist to boost AI contact centres
Unified Communications

8x8 unveils Smart Assist to boost AI contact centres

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Tata & OpenAI forge major AI partnership for India
Digital Transformation

Tata & OpenAI forge major AI partnership for India

Tata and OpenAI strike a sweeping India-focused AI pact spanning enterprise tools, new data centres and youth skills programmes.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
Commotion unveils NVIDIA-powered AI OS for enterprises
Unified Communications

Commotion unveils NVIDIA-powered AI OS for enterprises

Commotion launches NVIDIA-powered AI OS to turn experimental enterprise AI into operational “workers” as Singapore ramps up adoption push.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Feb 2026

Stories from Other Regions

Mercyhurst students to train on Data Squared AI platform
EduTech

Mercyhurst students to train on Data Squared AI platform

Data Squared's AI reasoning platform reView will power student intelligence training at Mercyhurst University's CIRAT in a new partnership.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 21st Feb 2026
Redefining retail discovery for Southeast Asian brands with Gen AI
Digital Transformation

Redefining retail discovery for Southeast Asian brands with Gen AI

Generative AI is reshaping how Southeast Asian consumers discover, trust and buy, pushing brands to fight for visibility on the AI shelf.

By Simone Morandi • 5 min read • Fri, 20th Feb 2026
Palantir and Rackspace team up on governed AI cloud
Data Protection

Palantir and Rackspace team up on governed AI cloud

Palantir and Rackspace are partnering to deliver governed AI cloud services, targeting regulated sectors needing strict data sovereignty.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
Open-source powers rapid growth in India's AI market
Agricultural Technology

Open-source powers rapid growth in India's AI market

Open-source drives India's AI boom, with 76% of startups using it as the market soars from USD $6 billion to nearly USD $32 billion by 2031.

By Kaleah Salmon • 5 min read • Fri, 20th Feb 2026
Scrum.org launches AI training for Scrum Masters, coaches
Data Protection

Scrum.org launches AI training for Scrum Masters, coaches

Scrum.org unveils an AI Essentials course for Scrum Masters and agile coaches, blending core AI concepts with practical, team-focused training.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
CISOs warn AI adoption outpaces ability to secure it
Data Protection

CISOs warn AI adoption outpaces ability to secure it

CISOs say AI is spreading faster than they can secure it, with poor visibility and skills gaps leaving critical systems increasingly exposed.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026