Pendula, the trailblazing customer retention technology company, has announced the strategic appointment of Lance Callaghan as their Head of Information Security. This move comes in anticipation of Pendula's planned expansion into key growth markets in Europe, South-East Asia, and North America.

Callaghan, with decade-long expertise in creating and managing world-class security solutions, joins Pendula after holding key roles at data intelligence company Collibra and SaaS/PaaS provider ServiceNow. "I am thrilled to be joining an Australian software company that has the ambition to grow and become a true international brand," Callaghan says. He highlighted the importance of developing a robust infrastructure to meet diverse market demands and regulatory requirements, expressing eagerness to build a team of talented security engineers at Pendula.

Pendula's decision to onboard Callaghan aligns with its philosophy of retaining minimal data to provide its services. Alex Colvin, CEO and founder of Pendula states, "By bringing on-board security experts like Lance, we’re looking to keep that philosophy central to what we do as we build and improve the Pendula platform for our clients." Emphasizing the company's focus on ensuring compliance with regulatory frameworks like GDPR and HIPAA, Colvin disclosed plans to collaborate with Callaghan and external auditors to achieve an industry-leading, secure infrastructure.

The appointment comes at a time when Pendula is witnessing explosive growth as various sectors shift their strategies towards customer retention, adjusting to changing global macroeconomic conditions. This has increased the demand for Pendula's customer retention and digital engagement platform among national and regional business leaders. As the company navigates this pivotal phase, the addition of Lance Callaghan is set to further strengthen its position in the industry.